James Schramko here, and today’s tip is about helping your team and your customers develop a thinking habit, rather than just answering the questions they ask you.
So if you find something you’d like your team member to learn, or if you get asked something by customer, a great technique is to actually ask a question, and this will usually prompt a response, and that process of crafting a response is going to cause thinking. And as your customer or your team member starts thinking and basically contributing towards a solution, they’re developing that pattern of learning to think for themselves.
So if you’ve ever had someone say their team member just doesn’t know how to think for themselves, that’s because you’re probably just giving them the answers, and you’re not creating an opportunity for them to help be part of the solution.
I hope this was helpful, I’ll see you on another video.
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