James Schramko here. Today, I want to talk about how you can provide a better service for people even if you can’t supply the thing that people are initially looking for.
Have you ever been somewhere to try and buy something and the service provider is so interested in telling you what they can’t do? They’re telling you how they don’t do this, they don’t have that and it’s their policy not to, etc.
My suggestion would be to focus on what you can do. You can’t always have exactly what the customer is after. However, it’s nice to be able to point them to what you do have and how you can help. You could use transition words like “instead”. ‘Instead of that, perhaps you could consider this. This is what we do have. This is how we can help. Or if we change this around or you consider this option, we could move forward with that.’
Hopefully this is helpful. Remember to focus on what you can do and see if you can bridge that gap between what someone needs and what you have to supply.
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