James Schramko here. I’m going to share with you a simple system that can be used in just about any business to help you give the best customers or the difficult customers the attention they need.
When we’re running our SEO business, we had a system and that was if we had a VIP customer or someone with a special requirement, we would put a special character next to their name. In our case, we used the tilde sign which is just next to the one on a keyboard.
If my team member saw a tilde, a little squiggle, then we knew there was something special about this customer. Maybe they’re a VIP, maybe they had some special requirement and we would have to make sure that we look after them in an extra special way. So you can use this system in your own business. It’s so simple to do, it’s actually almost too obvious. And when you hear about it, you think, well that makes sense.
So try out the special customer system. Let me know how you go.
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